Hertfordshire and Middlesex Branch of Butterfly Conservation

Committee and Branch Policies

Please contact any Branch Member listed below or click here to send a message.....

Link to Branch Policies


	Branch Complaints Policy
	Branch Copyright Policy

Link to Butterfly Conservation's Legal Information and Policy Statements


	Legal Information and Policy Statements

		Chairman David Chandler 110 Norbury Avenue Watford Herts, WD24 4PD Tel: 01923 253793 or

		Membership Secretary & Vice-chair Margaret Noakes Old Church Cottage, Chapel Lane Long Marston Herts, HP23 4QT Tel: 01296 660072

		Branch Organiser/Secretary/Field & Meetings Organiser Liz Goodyear 7 Chestnut Avenue Ware Herts, SG12 7JE Tel: 01920 487066

		Treasurer John Hollingdale 36 Southfield Park North Harrow Middx, HA2 6HE Tel: 020 8863 2077

		Newsletter Editor Ian Small 59 Penn Way Letchworth Herts, SG6 2SH Tel: 01462 677654

		Records Collator John Murray Field End, Marshalls Heath Wheathampstead Herts, AL4 8HS Tel: 01582 833544

		Sales Officer Malcolm Hull 11 Abbey View Road St. Albans Herts, AL3 4QL Tel: 01727 857893

		Moth Recorder & Transect Co-ordinator Andrew Wood 93 Bengeo Street Hertford Herts, SG14 3EL Tel: 01992 503571

		Gardening Advisor Alan Downie 11 Fowley Mead Park, Longcroft Drive Holdbrook, Waltham Cross Herts, EN8 7SX Tel: 01992 309621


		Committee Member Ann Piper 2 The Hawthorns Rickmansworth Herts, WD3 9UH Tel: 01923 770220

		Committee Member Gavin Vicary Hillside Cottage Patmore Heath, Albury Herts, SG11 2LS Tel: 01279 771933

		Committee Member Vacancy

		Conservation Sub-committee Chairman Nigel Agar 34 Oakfield Avenue Hitchin Herts, SG4 9JB Tel: 01462 459870

		Millhoppers Reserve Manager Jez Perkins 43, Kingsley Walk Tring Herts, HP23 5DR Tel: 07967832627

		Conservation Advisor (non-committee role) Brian Sawford 38 Northfields Letchworth Herts, SG6 4QX Tel: 01462 639859

Branch Policies

Branch Complaints Policy

Introduction

Butterfly Conservation is committed to providing a high quality service. Unfortunately, despite all best intentions things can still go wrong. When this happens we need to be informed so that every effort can be made to put things right and to prevent such errors in future.

We also welcome comments or suggestions on ways to improve the current information or services we provide.

How to make a complaint

1. In the first instance, wherever possible, the complaint should be addressed verbally to the person who initially made contact with you. It is hoped that most problems can be sorted out and the situation rectified immediately. If this is not possible a response will be sent within 7 days.

2. If you are not happy, at this stage, with the initial response or do not feel comfortable with step 1, the complaint should be made in writing, addressed to the Branch Chairman. On receipt of a written complaint the Branch Chairman will investigate the issue thoroughly and reply with a resolution within 14 days.

3. If you feel the complaint has still not been resolved to your satisfaction you should write to the Branch Liaison Officer, copy to Senior Administration Officer at Head Office.The Branch Liaison Officer will acknowledge your complaint, contact all Branch members concerned and initiate a formal investigation.You will be kept advised of progress at regular intervals until a satisfactory conclusion has been reached.

How Butterfly Conservation will deal with a complaint.

1. All complaints will be given priority and handled fairly and thoroughly.

2. Initial straightforward complaints will be dealt with by the person involved wherever possible, however, advice and/or intervention will be sought from Branch officers where needed.

3. Written complaints addressed to the Branch Chairman will be investigated, resolved and replied to within 14 days, or sooner where possible.

4. Serious complaints notified to the Branch Liaison Officer will require formal investigation and the complainant will receive written acknowledgement and regular updates of progress until a satisfactory conclusion has been reached.

5. Where the Branch is found to be at fault, the issue will be rectified as soon as possible and steps put in place to ensure a similar problem does not occur in the future.

Details of Branch Committee Officers

September 2004

By submitting information on a recording form or by email to the Branch Website http://www.hertsmiddx-butterflies.org.uk/ I (the recorder named on the form or email) agree that it may be collated and disseminated manually or electronically, including via the Internet, for conservation, environmental decision-making, education, research and other public benefit uses in accordance with Butterfly Conservation's data access policy. Names and contact details of data suppliers will be used for administration and verification purposes only. Your contact details will not be passed to other parties without the consent of the data supplier, whilst your name will form part of the record that is collated and disseminated in accordance with Butterfly Conservation's privacy policy. For more details the Butterfly Conservation's Data Access Policy can be found at www.butterfly-conservation.org/bnm


	Legal Information and Policy Statements