Committee and Branch Policies

Please contact any Branch Member listed below or click here to send a message.....

Link to Branch Policies

	Branch Complaints Policy
	Branch Copyright Policy

Link to Butterfly Conservation's Legal Information and Policy Statements

	Legal Information and Policy Statements

		Branch Chair, Branch Recording Contact and Transect Co-ordinator Andrew Wood 93 Bengeo Street Hertford Herts, SG14 3EZ Tel: 01992 503571
		Vice-Chair and Membership Secretary  Margaret Noakes Old Church Cottage, Chapel Lane Long Marston  Herts, HP23 4QT  Tel: 01296 660072
		Branch Organiser and Secretary Liz Goodyear 7 Chestnut Avenue Ware Herts, SG12 7JE Tel: 01920 487066
		Treasurer John Hollingdale 36 Southfield Park North Harrow Middx, HA2 6HE Tel: 020 8863 2077
		Newsletter Editor Ian Small 59 Penn Way Letchworth Herts, SG6 2SH Tel: 01462 677654
		Branch Moth Officer John Murray Field End, Marshalls Heath Wheathampstead Herts, AL4 8HS Tel: 01582 833544
		Sales Officer Position vacant
		Gardening Advisor Position vacant
		Committee Member and Millhoppers Reserve Manager Jez Perkins 23 Miswell Lane Tring Herts, HP23 4DD Tel: 07967832627
		Committee Member Malcolm Hull 11 Abbey View Road St. Albans Herts, AL3 4QL Tel: 01727 857893
		Committee Member and Field Trip Organiser Nigel Agar 34 Oakfield Avenue Hitchin Herts, SG4 9JB Tel: 01462 459870
		Committee Member and Minutes Secretary Margaret Huitson 36 Southfield Park North Harrow Middx, HA2 6HE Tel: 020 8863 2077
		Committee Member Vacancy
		Conservation Advisor (non-committee role) Brian Sawford 38 Northfields Letchworth Herts, SG6 4QX Tel: 01462 639859

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Branch Policies

Branch Complaints Policy

Introduction

Butterfly Conservation is committed to providing a high quality service. Unfortunately, despite all best intentions things can still go wrong. When this happens we need to be informed so that every effort can be made to put things right and to prevent such errors in future.

We also welcome comments or suggestions on ways to improve the current information or services we provide.

How to make a complaint

1. In the first instance, wherever possible, the complaint should be addressed verbally to the person who initially made contact with you. It is hoped that most problems can be sorted out and the situation rectified immediately. If this is not possible a response will be sent within 7 days.

2. If you are not happy, at this stage, with the initial response or do not feel comfortable with step 1, the complaint should be made in writing, addressed to the Branch Chairman. On receipt of a written complaint the Branch Chairman will investigate the issue thoroughly and reply with a resolution within 14 days.

3. If you feel the complaint has still not been resolved to your satisfaction you should write to the Branch Liaison Officer, copy to Senior Administration Officer at Head Office.The Branch Liaison Officer will acknowledge your complaint, contact all Branch members concerned and initiate a formal investigation.You will be kept advised of progress at regular intervals until a satisfactory conclusion has been reached.

How Butterfly Conservation will deal with a complaint.

1. All complaints will be given priority and handled fairly and thoroughly.

2. Initial straightforward complaints will be dealt with by the person involved wherever possible, however, advice and/or intervention will be sought from Branch officers where needed.

3. Written complaints addressed to the Branch Chairman will be investigated, resolved and replied to within 14 days, or sooner where possible.

4. Serious complaints notified to the Branch Liaison Officer will require formal investigation and the complainant will receive written acknowledgement and regular updates of progress until a satisfactory conclusion has been reached.

5. Where the Branch is found to be at fault, the issue will be rectified as soon as possible and steps put in place to ensure a similar problem does not occur in the future.

Details of Branch Committee Officers

September 2004

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COPYRIGHT POLICY

By submitting information on a recording form or by email to the Branch Website http://www.hertsmiddx-butterflies.org.uk/ I (the recorder named on the form or email) agree that it may be collated and disseminated manually or electronically, including via the Internet, for conservation, environmental decision-making, education, research and other public benefit uses in accordance with Butterfly Conservation's data access policy. Names and contact details of data suppliers will be used for administration and verification purposes only. Your contact details will not be passed to other parties without the consent of the data supplier, whilst your name will form part of the record that is collated and disseminated in accordance with Butterfly Conservation's privacy policy. For more details of Butterfly Conservation's Data Access Policy Click here...

	Legal Information and Policy Statements