Butterfly Conservation - saving butterflies, moths and our environment
Butterfly Conservation
Hertfordshire & Middlesex Branch
Saving butterflies, moths and our environment

Committee and Branch Policies

Please contact any Branch Member listed below or click here to send a message.....

Link to Branch Policies

Branch Complaints Policy
Branch Copyright Policy

Link to Butterfly Conservation's Legal Information and Policy Statements

Legal Information and Policy Statements


Branch Chair, Branch Recording Contact and Transect Co-ordinator

Andrew Wood
93 Bengeo Street
Hertford
Herts, SG14 3EZ
Tel: 01992 503571
Branch Vice-Chair

Margaret Noakes
Old Church Cottage, Chapel Lane
Long Marston
Herts, HP23 4QT
Tel: 01296 660072
Membership Secretary and Newsletter Editor

Ian Small
59 Penn Way
Letchworth
Herts, SG6 2SH
Tel: 01462 677654
Branch Organiser, Secretary and Field Trip Organiser

Liz Goodyear
7 Chestnut Avenue
Ware
Herts, SG12 7JE
Tel: 01920 487066
Treasurer

John Hollingdale
36 Southfield Park
North Harrow
Middx, HA2 6HE
Tel: 020 8863 2077
Branch Moth Officer

John Murray
Field End, Marshalls Heath
Wheathampstead
Herts, AL4 8HS
Tel: 01582 833544
Sales and Promotion

Alex Radley
Tel: 01920 465606
Gardening Advisor

Position vacant
Committee Member and Millhoppers Reserve Manager

Jez Perkins
23 Miswell Lane
Tring
Herts, HP23 4DD
Tel: 07967832627
Committee Member

Malcolm Hull
11 Abbey View Road
St. Albans
Herts, AL3 4QL
Tel: 01727 857893
Committee Member

Nigel Agar
34 Oakfield Avenue
Hitchin
Herts, SG4 9JB
Tel: 01462 459870
Committee Member and Minutes Secretary

Margaret Huitson
36 Southfield Park
North Harrow
Middx, HA2 6HE
Tel: 020 8863 2077
Committee Member

Vacancy


Branch Policies

Branch Complaints Policy

Introduction

Butterfly Conservation is committed to providing a high quality service. Unfortunately, despite all best intentions things can still go wrong. When this happens we need to be informed so that every effort can be made to put things right and to prevent such errors in future.

We also welcome comments or suggestions on ways to improve the current information or services we provide.

How to make a complaint

    1. In the first instance, wherever possible, the complaint should be addressed verbally to the person who initially made contact with you. It is hoped that most problems can be sorted out and the situation rectified immediately. If this is not possible a response will be sent within 7 days.
    2. If you are not happy, at this stage, with the initial response or do not feel comfortable with step 1, the complaint should be made in writing, addressed to the Branch Chairman. On receipt of a written complaint the Branch Chairman will investigate the issue thoroughly and reply with a resolution within 14 days.
    3. If you feel the complaint has still not been resolved to your satisfaction you should write to the Branch Liaison Officer, copy to Senior Administration Officer at Head Office.The Branch Liaison Officer will acknowledge your complaint, contact all Branch members concerned and initiate a formal investigation.You will be kept advised of progress at regular intervals until a satisfactory conclusion has been reached.

How Butterfly Conservation will deal with a complaint.

    1. All complaints will be given priority and handled fairly and thoroughly.
    2. Initial straightforward complaints will be dealt with by the person involved wherever possible, however, advice and/or intervention will be sought from Branch officers where needed.
    3. Written complaints addressed to the Branch Chairman will be investigated, resolved and replied to within 14 days, or sooner where possible.
    4. Serious complaints notified to the Branch Liaison Officer will require formal investigation and the complainant will receive written acknowledgement and regular updates of progress until a satisfactory conclusion has been reached.
    5. Where the Branch is found to be at fault, the issue will be rectified as soon as possible and steps put in place to ensure a similar problem does not occur in the future.
Details of Branch Committee Officers

September 2004


COPYRIGHT POLICY

By submitting information on a recording form or by email to the Branch Website http://www.hertsmiddx-butterflies.org.uk/ I (the recorder named on the form or email) agree that it may be collated and disseminated manually or electronically, including via the Internet, for conservation, environmental decision-making, education, research and other public benefit uses in accordance with Butterfly Conservation's data access policy. Names and contact details of data suppliers will be used for administration and verification purposes only. Your contact details will not be passed to other parties without the consent of the data supplier, whilst your name will form part of the record that is collated and disseminated in accordance with Butterfly Conservation's privacy policy. For more details of Butterfly Conservation's Data Access Policy Click here...

Legal Information and Policy Statements


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