|Hertfordshire & Middlesex Branch|
Committee and Branch Policies
Please contact any Branch Member listed below or click here to send a message.....
Link to Branch Policies
Link to Butterfly Conservation's Legal Information and Policy Statements
Branch Complaints Policy
Butterfly Conservation is committed to providing a high quality service. Unfortunately, despite all best intentions things can still go wrong. When this happens we need to be informed so that every effort can be made to put things right and to prevent such errors in future.
We also welcome comments or suggestions on ways to improve the current information or services we provide.
How to make a complaint
1. In the first instance, wherever possible, the complaint should be addressed verbally to the person who initially made contact with you. It is hoped that most problems can be sorted out and the situation rectified immediately. If this is not possible a response will be sent within 7 days.
How Butterfly Conservation will deal with a complaint.
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